Legal
Privacy
Policy
Last Updated: October 27, 2023
Our Commitment to
Your Privacy
At ZLCandle, your trust is the foundation of our partnership. We are committed to protecting your data and being transparent about how we use it. This policy details the information we collect, how it's used to provide our services, and your rights concerning your data. We handle your information with the same care and precision we apply to every candle we manufacture.
Introduction
This Privacy Policy applies to ZLCandle ("we", "us", or "our") and explains how we collect, use, and disclose information from visitors to our website (zlcandle.com), clients, and prospective clients ("you").
Information We Collect
(A) Information You Provide Directly to Us
We collect information you provide when you fill out an inquiry form, start a project, contact us via email, phone, or WhatsApp. This may include:
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Contact Information: Full name, work email address, phone number
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Business Information: Company name, country, project details
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Communications: The content of your messages to us
(B) Information We Collect Automatically
When you visit our website, we may automatically collect certain information about your device and usage, including:
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Log & Device Data: IP address, browser type, operating system, pages visited, and timestamps
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Cookies: We use cookies to operate and improve the website. Please see our "Use of Cookies" section for details
How We Use Your Information
We use the information we collect for the following business purposes:
- 1 To respond to your inquiries and provide you with proposals and information
- 2 To establish and manage our business relationship with you
- 3 To process transactions and fulfill your orders
- 4 To improve our website, services, and client experience
- 5 To comply with legal obligations and for security purposes
How We Share Your Information
We do not sell your personal information.
We may share your information with trusted third-party service providers who assist us in operating our website and business (e.g., IT hosting, CRM platforms, shipping partners), but only to the extent necessary. We may also disclose information if required by law.
Data Security
We implement a variety of administrative, technical, and physical security measures to protect the safety of your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
International Data Transfers
As a global company headquartered in China, your information may be processed and stored in a jurisdiction outside of your own. We take steps to ensure that your data receives an adequate level of protection in the jurisdictions in which we process it.
Your Data Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To make such a request, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when it was last revised.
Get in Touch
Questions About
This Policy?
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Headquarters
ZLCandle Manufacturing
Shandong Province, China